Terms & Conditions
Welcome to Treehouse Escapes ("we," "us," "our"). These Terms and Conditions ("Terms") govern your use of our website and services, including booking accommodations at various treehouse properties listed on our platform.
By using our website and making a booking, you agree to comply with these Terms. Please read them carefully before proceeding.
Bookings & Payments
- All bookings must be made through our website and are subject to availability.
- A deposit or full payment is required at the time of booking, as specified in the individual property listing.
- Prices are listed in [currency] and include applicable taxes and service charges unless stated otherwise.
- We accept major credit/debit cards and other payment methods as indicated at checkout.
Cancellations & Refunds
- Cancellation policies vary by property and are detailed in the individual listing.
- Refunds, if applicable, will be processed according to the specific cancellation policy.
- No-shows or early departures may not be eligible for refunds.
Check In & Check Out
- Standard check-in and check-out times are stated in the property listing. Early check-in and late check-out may be available upon request and subject to additional fees.
- Guests must provide valid identification upon check-in.
Guest Responsibilities
- Guests are responsible for maintaining the cleanliness of the property and adhering to all house rules provided by the property owner.
- Any damage to the property or its contents must be reported immediately, and guests may be liable for repair or replacement costs.
- Smoking, unauthorised pets, and illegal activities are prohibited at all properties unless explicitly stated otherwise.
Property Owner Responsibilities
- Property owners are responsible for maintaining the property in a safe and habitable condition.
- Owners must provide accurate descriptions and images of their property and disclose any restrictions or special conditions.
Liability & Disclaimers
- We act as an intermediary between guests and property owners and are not liable for any issues arising from the accommodation itself.
- We are not responsible for personal injury, loss, or damage to property occurring during a stay.
- Guests and property owners should have appropriate insurance coverage as needed.
Force Majeure
- We are not responsible for cancellations or failures in service due to events beyond our control, including but not limited to natural disasters, pandemics, or government restrictions.
Modifications to Terms
- We reserve the right to update or modify these Terms at any time. Continued use of our website and services constitutes acceptance of any changes.
Governing Law
- These Terms are governed by the laws of The United Kingdom. Any disputes will be resolved in the appropriate courts of Great Britain.
Contact Us
- If you have any questions about these Terms, please contact us at [email protected]
By making a booking through our website, you acknowledge that you have read, understood, and agreed to these Terms and Conditions.